Return & Refund Policy

At PERFUMER, we want you to shop with confidence. If you are not completely satisfied with your purchase, please review our return policy below.

1. Right of withdrawal

You have the right to return your order within 14 days after receiving it, in accordance with applicable European Union consumer protection laws.

To be eligible for a return, the product must:

• be unused and unopened;
• remain in its original sealed packaging;
• be in the same condition as received;
• include proof of purchase.

2. Perfume products

Due to hygiene, safety and authenticity reasons, opened or used perfumes cannot be returned or refunded.

Returns are not accepted if:

• the protective seal has been removed;
• the packaging has been opened;
• the product has been used or tested.

3. Damaged or incorrect items

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery and include photos of:

• the product;
• the packaging;
• the shipping label.

After verification, we will offer either:

• a replacement product, or
• a full refund.

All shipping costs related to our error are covered by PERFUMER.

4. Lost shipments

If your shipment is confirmed as lost during transportation, we will either:

• send a replacement order, or
• issue a full refund.

5. Return shipping

Unless the return is due to our mistake (damaged or incorrect item), the customer is responsible for return shipping costs.

Returns must be approved before being sent.

Return address:

PERFUMER SIA
Pērnavas iela 41-1
Rīga, LV-1009
Latvia

6. Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Processing times may vary depending on your payment provider.

7. Contact us

For any questions regarding returns or refunds, please contact us:

PERFUMER SIA

E-mail: perfumer@perfumer.lv
Phone: +371 27075071